NOTE

Due to the current Covid-19, you may experience short delivery delays, but please be assured that your order will still be sent to you as soon as possible. Thank you for your patience. 

Delivery Process

Processing time typically takes between 1-5 business days. Orders placed on a weekend or holiday will be processed within the next 1-2 business days. 

Shipping Time & Charges

FREE SHIPPING ON ORDERS OVER $69. 

Otherwise, please refer to the table below for various shipping times and costs to international destinations

Note:
  • The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It may take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.
  • We currently do not ship to every country across the world. If you can't find your country, kindly Contact Us and we'll do our best to get you covered.

Order Status

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status.
NOTE: if you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points.

Order Address Error

Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.

Additional Information

  • We process orders Monday-Friday (excluding holidays).
  • All delivery times are estimates and RIHOAS is not responsible for delays due to unpredictable factors (weather, delivery carrier factors, customer information error, holiday-related delays) or any other unforeseen factors.
  • If you have any questions or need help with your account, please Contact Us to assist you.