Returns & Exchanges
Eligibility
1. You must submit the return request within 14 days of your package being delivered. No returns made after 14 days from the date of receiving the item(s) will be accepted. Meanwhile, we will process all returns and refunds in 5 business days once we receive the return item.
2. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (cannot be removed), and in its original packaging. You’ll also need the receipt or proof of purchase.
3. To start a return, you can contact us at support@rihoas.com. If your return is accepted, we’ll send you a instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. When you first initiate a return request, please be sure to keep in touch with us within two weeks to prevent our customer service staff from being unable to contact you and help you solve after-sales problems.
*You can always contact us for any return questions at support@rihoas.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items, freebies or gift cards.
1. Swimwear, which is a kind of intimates, cannot be returned or exchanged considering of hygienic problems, except for the item arrives damaged or faulty when delivered to you.
2. Final Sale products and accessories cannot be returned unless the item arrives damaged or faulty when delivered to you. Accessories include jewelry, gloves, handbags, hats, belts, scarves, watches, sunglasses, pins, stockings, bow ties, leggings, ties, etc.
Exchanges
1. The fastest way to ensure you get what you want is to contact rihoas customer service through email: support@rihoas.com.
2. There is only one chance to return and exchange, please confirm before returning
Refunds
1. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
2. However, be sure to update tracking number & logistics carrier in Returns Center or provide us via email as soon as you ship your return.
3. For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns and refunds in 5 business days, but there may be delays due to limited staffing.
However, if it has been longer than two weeks, please contact us at support@rihoas.com.
Additional Notes
1. If it is the case that you don't want the item you bought or you choose the wrong item, you'll be responsible for the shipping fee occurred. So please double check the product information, especially the size chart before purchase. We really appreciate your patience.
2. Please note that we will not refund the shipping costs incurred, except for the item arrives damaged or faulty when delivered to you, the package lost or damaged, etc.
3. Please do not send your return to the address on your package. This is not the return address and will affect processing your return. Our after-sales warehouse is in the United States and Hong Kong, where we will receive and process the returned products. However, we are now trying to set up more warehouses for the return in other countries.
Currently, RIHOAS haven't authorized any third party for business purposes. Any purchases in any other third party are out of our warranty.
Get a refund for an item purchased as part of a BOGO promotion
When purchasing items as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item.
Black Friday / Cyber Monday return policyIf you purchase an item that is marked as final sale, the item is not eligible for any form of a return. We do not offer price adjustments for any previous orders.