Returns & Exchanges

Returns

• Eligibility

• All return&exchange requests must be submitted within 14 days of package delivery (including the 14th day). Our customer service team will promptly process your email return request. Return&Exchange requests submitted after the 14-day period will not be accepted. Additionally, for all approved return requests, please send the package and provide us with the tracking number within 7 days. We will process the refund within 5 business days of receiving the returned package, and the refund will be credited back to the original payment method.

• To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with the tags intact, and in its original packaging. A receipt or proof of purchase is also required.

• To initiate a return, please contact us at support@rihoas.com. If your return is approved, we will provide detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

• When initiating a return request, please ensure you remain in contact with us within two weeks. This helps our customer service team assist you effectively and prevents any delays in resolving your after-sales issues.

• Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it promptly.

• Ineligibility (Non-returnable Items)

• Unfortunately, we cannot accept returns on final sale items, freebies, or gift cards.

• Swimwear, as it is considered intimate apparel, cannot be returned or exchanged due to hygiene concerns, except in cases where the item arrives damaged or faulty.

• Final Sale, Flash Sale products and accessories cannot be returned or exchanged, except if the item arrives damaged or faulty. Accessories include jewelry, gloves, handbags, hats, belts, scarves, watches, sunglasses, pins, stockings, bow ties, leggings, ties, and similar items.

Exchanges

• The quickest way to get what you want is to contact Rihoas customer service via email at support@rihoas.com.

• You have only one opportunity to return or exchange an item, so please confirm your decision before proceeding with the return.

Refunds

• We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

• Please be sure to update the tracking number and logistics carrier in the Returns Center, or provide this information via email as soon as you ship your return.

• For the health and safety of our team, we have a small, limited staff on-site. While we aim to process all returns and refunds within 5 business days, please be aware that there may be delays due to our reduced staffing.

Additional Notes

• Please note that if you decide you no longer want the item or if you selected the wrong item, you will be responsible for the shipping fees incurred. Be sure to double-check the product information, including the size chart, before making your purchase. We appreciate your understanding and patience.

• Please note that we will not refund shipping costs except in cases where the item arrives damaged, faulty, or if the package is lost or damaged during delivery.

• Please do not send your return to the address on your package, as it is not the return address and your return will be affected. Our after-sales warehouses are located in the United States and Hong Kong, where we handle and process returns. We are also working on setting up additional return warehouses in other countries.

• Currently, RIHOAS has not authorized any third parties for business purposes. Any purchases made through unauthorized third parties are not covered under our warranty

• When purchasing items as part of a Buy One Get One (BOGO) promotion, the discount is applied to the lowest-priced item and then proportionately to each item. If you choose to return any of the items, your refund will be adjusted to reflect the discounted amount for each item.

• Black Friday / Cyber Monday Return Policy:Items marked as final sale are not eligible for returns. Additionally, we do not offer price adjustments for previous orders.